Sittercity Reviews
56 reviews
5 Stars
1
4 Stars
0
3 Stars
2
2 Stars
12
1 Star
14
How would you rate Sittercity?
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We found a sitter quickly, and she ended up being great with my kids. The site wasn’t perfect, but it was easy enough to use and got the job done. I’d definitely use it again
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The other sitter did show up, but barely paid attention to my kid and was just sitting on her phone most of the time. I reported it, but sittercity didn’t do much to help, which made the whole thing feel like a waste of energy. I won’t be using it again.
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Have any of you ever received a refund?
“No, Sittercity's policy is to never offer refunds for any reason. I have it in writing from their customer service department. I have filed a complaint with two BBBs (my state's and theirs in Chicago, IL) and the Federal Trade Commission (FTC). It is important for everyone who has been victimized to do the same. Use your voice and stand up to frauds. Don't let them get away with it anymore. If not for yourself, do it for the next unsuspecting consumer. Please! The FTC encourages consumers to file a complaint if they have been a victim of fraud, identity theft, or other unfair or deceptive business practices. Complaints can be filed online or by calling the FTC's Consumer Response Center at 1-877-FTC-HELP (1-877-382-4357). To report fraud, identity theft, or an unfair business practice, visit ftc.gov/complaint, click on the FTC Complaint Assistant icon, and answer the questions. BBB, Chicago IL Address: 330 N Wabash Ave #3120, Chicago, IL 60611 Phone: (312) 832-0500 Also, file a complaint with the BBB in your state. To file a complaint with the Consumer Fraud Unit in Chicago, IL, contact them by telephone at (312) 603-8700 during regular business hours from 8:30 a.m. to 4:00 p.m., Monday through Friday. Website: https://www.chicago.gov/city/en/depts/bacp/provdrs/consumer/svcs/consumer_fraud_complaint.html”
“I have recently lodged a complaint with the Better Business Bureau of Chicago. I strongly advise you to do the same, as this situation has the potential to evolve into a class action lawsuit. It is unacceptable for them to engage in such behavior.”
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How trustworthy is a client who offers a job via email without having any prior conversation or meeting with you? They are impressed with your profile and want to extend a job offer without meeting you in person. I understand that communication nowadays mostly happens through email and text, but it feels somewhat suspicious to rely on someone to take care of your children and be in your home without meeting them beforehand.
“I would strongly advise exercising caution if you haven't had the chance to meet the family in person or if you're considering connecting with a family online or through Craigslist. It is highly recommended to seek employment through a trustworthy agency that is familiar with the clients, possesses their information, and keeps their credit card details on record. Unfortunately, there are numerous fraudulent schemes circulating, so it's crucial to be vigilant.”
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What level is the background check you complete? Is it comparable to the background check conducted on teachers, nurses, or anyone who interacts with children?
“I wonder if they actually conduct the background check. It's likely just another way to profit from people.”
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Why is a 12 year old allowed to babysit on Sittercity? Sittercity and Care.com both clearly stated they are not responsible for the safety of parents, caregivers or children. Why are parents allowed to give permission to minors by checking off a box on the website? That is irresponsible on so many level and borders on neglect and very bad parenting. No background checks are provided on parents or even a last name to caregivers when booking a babysitting job. The whole system is set up to protect the families and children to be babysat not the caregivers. I am hoping the parent of the 12 year old above that gave the 5-star review on this page went along with the 12 year old to babysit. However, according to customer service when I called it is not required for a parent to accompany a minor to babysit and the there is no age limit in place although most states have 12 yr old limit to babysit and each state has varying ages of babies and amounts of kids that a minor can watch. NO limits or details about this is provided from Sittercity or Care.com. This is so irressponsible on so many levels. Many parents as we all know, do not have any sense and will send minors out to babysit at a strangers home off the net. Dangerous, irresponsible and unethical. Just begging for a lawsuit.
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Is canceling the sitter subscription service a straightforward process, or are they one of those companies that continue to charge you without your consent?
“Yes, they continue to charge me even after I have canceled my subscription.”
“They just won't stop charging me! The customer service is absolutely useless.”
“It's definitely not easy, and what's worse is that they keep charging you even after you've made several attempts to cancel the service and stop the billing. This kind of behavior should be considered a criminal offense.”
“As a native speaker, it is your responsibility to cancel your membership on both Sittercity and Care.com, as well as any dating or social sites with membership fees. Regardless of whether you signed up for a one-month, three-month, or one-year membership, these types of memberships will automatically renew unless you personally call the company to cancel. Simply going on the website and canceling the membership may not always work. If you read reviews on other platforms like Care.com and Match.com, you will find numerous complaints from people who were billed on their credit cards even after canceling online. However, many people may claim they forgot to cancel in order to try and get a refund. Additionally, starting this year, most states have implemented a new law regarding auto-renew billing. When you cancel a credit card, your bank or credit card company will contact the companies that have auto-renew billing, such as Comcast, phone companies, electric companies, gym memberships, and possibly internet auto-renew billing, to provide them with your new credit card information as a service. This ensures that your auto-renew services are not interrupted. Therefore, the days of getting rid of a bill by canceling a credit card are gone. If you contact your credit card company and request this service to stop, they should be able to assist you, although I cannot guarantee it.”
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